Privacy Policy — How 223bd Collects, Uses, and Protects Your Personal Data

This Privacy Policy ("Policy") describes how 223bd ("223bd", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("Player", "User", "you") who access the 223bd platform at 223bd.io. By registering an account or continuing to use the 223bd platform, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree with this Policy, you should not use the 223bd platform.

This Policy applies to all personal data collected through the 223bd website, mobile-optimised interface, customer support channels, and any other touchpoints through which you interact with 223bd.

1. Overview

223bd is committed to handling your personal data with care, transparency, and respect. We operate the 223bd platform for adult players aged 21 and above across Bangladesh, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our data practices are designed to meet the legitimate expectations of our players while fulfilling our obligations under applicable law.

The data we collect is used primarily to operate your account, process payments, verify your identity, maintain responsible gaming safeguards, and improve the quality of the 223bd platform. We do not engage in the sale of personal data, and we do not use your data to build advertising profiles for third-party commercial use.

2. Data We Collect

223bd collects personal data through several channels. The categories of data we may collect include:

Category	Examples	Collection Point
Identity Data	Full name, date of birth, national ID or passport number	Account registration, KYC verification
Contact Data	Email address, mobile phone number, residential address	Account registration, support interactions
Financial Data	bKash / Nagad / Rocket / Upay account reference, transaction records, deposit and withdrawal history	Deposits, withdrawals, payment processing
Technical Data	IP address, device type, browser type and version, operating system, session timestamps	Automatic collection on platform access
Usage Data	Games played, wager amounts, betting history, session duration, platform navigation paths	Automatic collection during platform use
Communications Data	Support tickets, live chat transcripts, email correspondence with 223bd	Customer support interactions
Verification Documents	Government-issued photo ID, proof of address, payment method ownership proof	KYC process, withdrawal verification

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly volunteered by the player in a support context (for example, a self-exclusion request referencing a mental health concern). In such cases, the data is used exclusively to process the player's request and is not stored beyond the period necessary for that purpose.

3. How We Use Your Data

223bd processes your personal data only for defined, legitimate purposes. The primary purposes for which we use your data are as follows:

• Account Creation and Management: To register your account, verify your identity, maintain account records, and provide you with access to the 223bd platform.
• Payment Processing: To process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods. Financial data is shared with our licensed payment processing partners solely for this purpose.
• KYC and Age Verification: To verify that you are 21 years of age or older and that your identity matches the details you provided at registration. This is a legal obligation and a responsible gaming requirement.
• Responsible Gaming Compliance: To monitor account activity for signs of problem gambling behaviour, enforce deposit limits and self-exclusion requests, and provide appropriate interventions where required.
• Customer Support: To respond to your queries, process complaints, and resolve disputes in a timely manner. Support communications are conducted in English.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other forms of prohibited conduct as defined in our Terms & Conditions.
• Platform Improvement: To analyse aggregate usage data and improve the 223bd platform's performance, interface design, and game offering. This analysis is conducted on anonymised or pseudonymised data wherever possible.
• Legal Compliance: To comply with applicable legal obligations, including anti-money-laundering (AML) requirements, record-keeping obligations, and any lawful requests from competent authorities.
• Communications: To send you account notifications, transaction confirmations, security alerts, and — where you have opted in — information about promotions and new features. You may unsubscribe from marketing communications at any time by contacting [email protected].

4. Data Sharing

223bd does not sell, rent, or commercially disclose your personal data to third parties for their own marketing or advertising purposes. We share personal data with third parties only in the following limited and defined circumstances:

• Payment Processors: Licensed payment service providers including bKash, Nagad, Rocket, Upay, and card network processors receive only the data necessary to execute and confirm your transactions. These providers operate under their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and age verification services receive identity documents and personal details submitted during the verification process. These providers are contractually bound to process data only for the stated verification purpose.
• Game Studio Partners: Providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may receive technical session data (e.g., player session tokens) to facilitate game delivery. These providers do not receive your full personal profile.
• Legal and Regulatory Authorities: 223bd may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or in response to a lawful order. We will notify affected players of such disclosures where legally permitted to do so.
• Business Successors: In the event of a merger, acquisition, or sale of substantially all assets of 223bd, your personal data may be transferred to the acquiring entity. You will be notified of such a transfer and your rights under this Policy will be preserved.

All third parties with whom 223bd shares personal data are required to maintain appropriate security standards and to use the data exclusively for the stated purpose. 223bd does not permit third parties to use your data for their own unrelated commercial purposes.

5. Data Retention

223bd retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Active Account Data: Retained for the lifetime of your account plus a minimum of five years following account closure, in compliance with anti-money-laundering and record-keeping obligations.
• Transaction Records: Retained for a minimum of five years from the date of the transaction.
• KYC and Identity Documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Customer Support Communications: Retained for a period of three years from the date of the interaction, or longer if the communication is relevant to an ongoing dispute or legal proceeding.
• Technical and Usage Data: Retained in identifiable form for up to 24 months, after which it is anonymised or deleted. Anonymised aggregate data may be retained indefinitely for platform analysis purposes.
• Marketing Preferences: Retained until you withdraw consent or request removal from marketing communications.

When personal data is no longer required for any legitimate purpose, 223bd will securely delete or anonymise it in a manner that prevents reconstruction of the original personal data.

6. Security Measures

223bd implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS/SSL Encryption: All data in transit between your device and the 223bd platform is encrypted using industry-standard Transport Layer Security protocols.
• Encrypted Data Storage: Sensitive data at rest — including identity documents, financial records, and authentication credentials — is stored in encrypted form using industry-standard encryption algorithms.
• Access Controls: Access to personal data within 223bd's systems is restricted on a strict need-to-know basis. Internal staff access is authenticated, logged, and audited.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts. 2FA is available as a security option in account settings and significantly reduces the risk of unauthorised account access.
• Incident Response: 223bd maintains a documented data breach response procedure. In the event of a confirmed breach affecting your personal data, we will notify affected players and relevant authorities within the timeframe required by applicable law.

While 223bd takes all reasonable steps to protect your data, no system is entirely immune to security risk. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, contact [email protected] immediately.

7. Cookies & Tracking Technologies

223bd uses cookies and similar technologies (including local storage and session storage) on the platform. These technologies serve the following purposes:

• Essential Cookies: Required for the platform to function correctly. They enable login sessions, maintain your account state during navigation, and support security features such as CSRF protection. These cookies cannot be disabled without impairing your ability to use the platform.
• Performance Cookies: Used to collect anonymised data about how players navigate the platform — for example, which pages are visited most frequently and whether error messages are encountered. This data helps 223bd identify and resolve technical issues.
• Preference Cookies: Used to remember your platform preferences such as language settings and game display options so that you do not need to re-configure them on each visit.
• Analytics Cookies: Used to analyse aggregate player behaviour across the platform. Analytics data is processed in anonymised or pseudonymised form and is not linked to your individual account profile for marketing purposes.

223bd does not use cookies to build cross-site advertising profiles or to share your browsing behaviour with advertising networks. You may manage or disable non-essential cookies through your browser's cookie settings at any time. Note that disabling essential cookies will affect your ability to log in and use the platform normally.

8. Your Privacy Rights

As a player on the 223bd platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact 223bd at [email protected]:

• Right of Access: You may request a copy of the personal data 223bd holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Some corrections may require re-verification of your identity.
• Right to Erasure: In certain circumstances, you may request that 223bd delete your personal data. This right is subject to exceptions, including our obligation to retain data for AML compliance and legal record-keeping. We will advise you of any applicable exceptions when responding to your request.
• Right to Restrict Processing: You may request that 223bd restrict the processing of your personal data while a dispute about its accuracy or use is being resolved.
• Right to Data Portability: You may request that 223bd provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where 223bd processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

223bd will not charge a fee for handling standard data subject requests. We may request proof of identity before processing a request to ensure we are disclosing data to the correct person.

9. Minors & Age Policy

The 223bd platform is strictly intended for adults aged 21 years and above. 223bd does not knowingly collect personal data from persons under the age of 21. If we become aware that a user under the age of 21 has registered an account or provided personal data, we will immediately suspend the account, delete the associated personal data, and refund any deposited balance to the originating payment method after completing any required verification.

If you are a parent or guardian and believe that a person under your care has registered on the 223bd platform, please contact us immediately at [email protected] so that we can take prompt action.

10. International Data Transfers

223bd primarily processes and stores player data on servers serving the Bangladesh market. In limited circumstances, personal data may be processed by third-party service providers located outside Bangladesh — for example, cloud infrastructure providers or identity verification platforms with international operations.

Where personal data is transferred internationally, 223bd ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh. Such safeguards may include contractual data protection clauses with the receiving entity. If you have questions about the safeguards applicable to a specific international transfer, contact [email protected].

11. Changes to This Policy

223bd may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via the email address associated with their account prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.

Your continued use of the 223bd platform after notification of a material change constitutes your acceptance of the revised Privacy Policy. If you do not agree with a revised Policy, you should close your account before the changes take effect by contacting [email protected].

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the 223bd data support team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Request — [Your Account Username]" for faster routing
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)
• Response Time: Within 30 days for data subject requests; within 48 hours for urgent privacy or security concerns

223bd serves players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All privacy communications are handled in English by our dedicated support team.